Thus you can make potential customers download your app and increase conversion rates. Increase conversion rates: Since having a mobile app bot improves customer satisfaction, your mobile platform will be rated better.Benefits of having a chatbot on a mobile app To learn about chatbot benefits in detail you can read our Top 14 Chatbots Benefits For Companies & Customers article. Human agent takeover: A real person can take over the conversation if it is needed.Increase sales: Chatbots generate leads since while communicating with customers they reach valuable client data. Thus, employees can focus on other tasks that require human intellect. Cost savings: Chatbots can automate customer service tasks by up to 90%.Therefore, offering multilingual service becomes important for enhancing customer experience. Multilingual service: Nowadays we live in a global world where people from different backgrounds live in the same location.Instant access: Chatbots scale your customer service since they can simultaneously engage with numerous clients.7/24 availability: Chatbots never get sick or tired. We can categorize the benefits of mobile application chatbots within two buckets: 1. Source: Haptik What are the benefits of mobile app chatbots? You may explore how conversational AI technology could help your firm automate various tasks by requesting a demo from Haptik.įigure 3: Tata’s chatbot helps customers to find a suitable product. The initiative improved Tata’s cart-adding rate by nearly 2.5 times in just three months. For Tata, Haptik designed a mobile chatbot with Artificial intelligence that can offer products to customers based on conversations (see Figure 3). As a solution, they collaborated with the chatbot developer Haptik. In 2020, Tata Cliq aimed to improve customer experience and the rate of unsatisfactory chart additions. Tata Cliq is an e-commerce initiative of the Indian conglomerate Tata Group.
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